Counter Sales

Posted: 09/05/2021

SUMMARY: The full-time hourly position of Counter Sales Associate is responsible for assisting customers at the city desk as well as helping to fill orders in our warehouse as needed.

• Assist customers in a professional manner with product inquiries and writing orders accurately
• Generate customer quotations and follow up on quotes requested
• Provide trouble-shooting and product application assistance to customers and technical support to other associates and customers
• Work with other sales team members to resolve customer service issues in a timely manner
• Restock primary locations in the counter area, sort and place items on racks, shelves or bins according to location, and looking through product for any damage
• Keep counter display area clean and appealing
• Serve as the primary facilitator for customer orders made at the sales counter
• Identify and proactively respond to opportunities to promote the sale of additional products

• Strong attention to detail and ability to follow-through/follow-up
• Proficient with computers
• Active listener – can easily determine customer needs
• Excellent relationship building skills are an absolute must
• Superior problem solving, project management and analytical skills
• Outstanding interpersonal, customer service and communication skills, including phone skills
• Ability to plan, prioritize and organize work effectively
• Product and technical knowledge that would normally be acquired in two or more years of college or technical school
• 3-5 years of field experience or equivalent training in residential/commercial application of electrical, plumbing, or HVAC is preferred

Core hours will be 8am - 5pm.